FAQ (Frequently Asked Questions)
Precautions for participation
If you are more than 15 minutes late for your appointment at OriHime Diner without informing us,the reservation will be cancelled and a cancellation fee will be charged.
For customers who need dietary support (weaning food, dysphagia, ect.), we lend out equipment if needed. We also offer a stretcher service and power supply for respirators. Please include this information in the reservation form.
There is a barrier-free bathroom which can be acceced with a stretcher. Equipped with an assistive bed and an ostomate.
We do not offer private parking. Please use the nearby parking lots.
Customer Service Content and Notes
OriHime Diner Area
In the OriHime Diner, where reservations are required, avatar robots called OriHime and OriHime-D will serve you as café staff members.
- We are very careful about the operation of our robots, however there is a possibility of mistakes or malfunctions that could lead to small incidents. We would appreciate it if our customers could help our pilots by supporting them when drinks are spilling, and if you are wearing expensive clothes, please avoid such situations by not sitting on the aisle side.
- Touching OriHime-D is prohibited due to the possibility of accidents and malfunctions, clothing getting caught, or pinches that lead to injuries and such. Ideally, we would like to be able to shake hands with our customers, give high-fives, to expand the communication sphere between pilot and customer. However, due to its possible dangers, we ask that customers please understand that touching OriHime-D is strictly prohibited.
Response to the spread of COVID-19 infections
Control Measures in Stores
In order to prevent the spread of infection in our store, we are taking measures based on Tokyo Metropolitan Government's guidelines. We are taking temperatures of both customers and staff, providing alcohol for disinfection, and also ventilating according to the guidelines.
OriHime Seat / Reservations are accepted until 5pm the day before
Please make a reservation at least 24 hours prior to the reserved time at the OriHime Diner website.
Please fill out the questionnaire.
We are conducting experiments and research actively in the café, and questionnaires are provided to every customer to improve the service. We believe that this is an important opportunity for us to ask the participants of this open experiment about the possibility of working with and through avatar robots and we want to hear your opinions on what we can improve in the future. We look forward to your cooperation.
Please post your impressions on Social Media.
Please feel free to post your impressions on social media, follow the pilot's accounts, or send us online updates through the site, this will help motivate the pilots and improve the cafe.
To request an interview, please fill out this form.