FAQ (Frequently Asked Questions)
Precautions for participation
Reserved Time System
OriHime Diner and TeleBarista arel reserved seats only, with strict time schedules.
A area: OriHime Diner (75 minutes)
B area: TeleBarista (45 minutes)
If the customer is late to the reservation for more than 10 minutes, the reservation will be automatically cancelled and placed on a waiting list.
Cancelations and changes
You can cancel/change your reservation via our web page, up to 5:00 PM on the day before your reservation.(URL is attached to the confirmation e-mail)
If you wish to cancel/change your reservation after 5:00PM on the day before your plan, please contact us directly via e-mail or phone.
Menu for the day of reservation is available on our official website. (Click here for the menu)
Children's menu is available.
Helpers, caregivers and or assistants are included as members of the party, payment of the seating fee(1800Yen) or ordering from the menu is necessary.
For customers who need dietary support (weaning food, dysphagia, ect.), we lend out equipment if needed. We also offer a stretcher service and power supply for respirators. Please include this information in the reservation form.
There is a barrier-free bathroom which can be acceced with a stretcher. Equipped with an assistive bed and an ostomate.
We do not offer private parking. Please use the nearby parking lots.
Customer Service Content and Notes
OriHime Service Area
In the OriHime Diner and TeleBarista areas, where reservations are required, avatar robots called OriHime and OriHime-D will serve you as café staff members.
- We are very careful about the operation of our robots, however there is a possibility of mistakes or malfunctions that could lead to small incidents. We would appreciate it if our customers could help our pilots by supporting them when drinks are spilling, and if you are wearing expensive clothes, please avoid such situations by not sitting on the aisle side.
- Touching OriHime-D is prohibited due to the possibility of accidents and malfunctions, clothing getting caught, or pinches that lead to injuries and such. Ideally, we would like to be able to shake hands with our customers, give high-fives, to expand the communication sphere between pilot and customer. However, due to its possible dangers, we ask that customers please understand that touching OriHime-D is strictly prohibited.
About Crowdfunding Tickets
All tickets issued through crowdfunding are valid between April 30, 2022. Any tickets after the expiration date will not be accepted for any reason.
Number of customers allowed per ticket
Tickets issued through crowdfunding (OriHime Diner experience ticket) allows 4 customers per ticket. Please make sure to invite your friends and family to join in on the experience. Children who sit by themselves are counted as one participant, if the child sits on a lap it is not counted as a seated customer.
Each ticket from crowdfunding can be used for 4 people at once. Please invite your friends if possible.
Pre-order tickets are available for specified dates and time. Please book your experience on this site through「Reservations here」. Please indicate in the remarks column that you are using a crowdfunding ticket. In addition, please make sure to bring the crowdfunding paper ticket sent to your home and hand it to the staff when your reserved time slot is up. Please note that if you forget the paper ticket on the day, you will be charged for the amount of food and drink you eat that day.
Reservation for Multiple Tickets
Only one reservation is possible per ticket. If you wish to make reservations using multiple tickets, please make your reservations through this site's reservation page.
If the ticket is transferred to another person instead of the original owner, please make sure to hand over the paper ticket to the person to whom is going to the reservation, and make sure they bring it with them on the day of their visit.
Response to the spread of COVID-19 infections
Control Measures in Stores
In order to prevent the spread of infection in our store, we are taking measures based on Tokyo Metropolitan Government's guidelines. We are taking temperatures of both customers and staff, providing alcohol for disinfection, and also ventilating according to the guidelines.
About on the day cafe admission tickets
On the day tickets
If there are open slots on the day, you can make a on the day reservation at the store. Online reservations are available until 17:00 the day before.
OriHime Diner / Reservations are accepted until 5pm the day before
Please make a reservation at least 24 hours prior to the reserved time at the OriHime Diner website.
How to enjoy the café without reservations
Use section C (CAFE Lounge)
There is no need to make a reservation to use the CAFE Lounge.
Inspection of the cafe
You can enjoy the café without a reservation. If you wish to visit the reserved areas (OriHime Diner,Tele-Barista) where OriHime will be serving customers, please do so from CAFE Lounge. However, non-reserved customers are not allowed to enter the reserved area.
Merchandise & Sponsor Area
In addition to the café area, there is a merchandise area where you can purchase original merchandise from the Avatar Robot Café, and a sponsor's area where you can freely roam around without a reservation.
Please fill out the questionnaire.
We are conducting experiments and research actively in the café, and questionnaires are provided to every customer to improve the service. We believe that this is an important opportunity for us to ask the participants of this open experiment about the possibility of working with and through avatar robots and we want to hear your opinions on what we can improve in the future. We look forward to your cooperation.
Please post your impressions on Social Media.
Please feel free to post your impressions on social media, follow the pilot's accounts, or send us online updates through the site, this will help motivate the pilots and improve the cafe.
Store phone number
OriHime Diner (OriHime seat):
closed on Mon. and Thu.
open on Tue. and Sat.
closed on Mon. and Thu.