FAQ (Frequently Asked Questions)

Precautions for participation

Automatic Cancellation

If the customer is late to the reservation for more than 10 minutes, the reservation will be automatically cancelled and placed on a waiting list.

Cancelations and changes

You can cancel/change your reservation via our web page, up to 5:00 PM on the day before your reservation.(URL is attached to the confirmation e-mail)
If you wish to cancel/change your reservation after 5:00PM on the day before your plan, please contact us directly via e-mail or phone.
dawn@orylab.com
03-3527-2136

Menu

Menu for the day of reservation is available on our official website. (Click here for the menu)

Children's menu

Children's menu is available.

Barrier-Free

For customers who need dietary support (weaning food, dysphagia, ect.), we lend out equipment if needed. We also offer a stretcher service and power supply for respirators. Please include this information in the reservation form.

Barrier-free Bathroom

There is a barrier-free bathroom which can be acceced with a stretcher. Equipped with an assistive bed and an ostomate.

Parking

We do not offer private parking. Please use the nearby parking lots.

Customer Service Content and Notes

OriHime Seat Area

In the OriHime Seat, where reservations are required, avatar robots called OriHime and OriHime-D will serve you as café staff members.

Caution

  • We are very careful about the operation of our robots, however there is a possibility of mistakes or malfunctions that could lead to small incidents. We would appreciate it if our customers could help our pilots by supporting them when drinks are spilling, and if you are wearing expensive clothes, please avoid such situations by not sitting on the aisle side.
  • Touching OriHime-D is prohibited due to the possibility of accidents and malfunctions, clothing getting caught, or pinches that lead to injuries and such. Ideally, we would like to be able to shake hands with our customers, give high-fives, to expand the communication sphere between pilot and customer. However, due to its possible dangers, we ask that customers please understand that touching OriHime-D is strictly prohibited.

Response to the spread of COVID-19 infections

Control Measures in Stores

In order to prevent the spread of infection in our store, we are taking measures based on Tokyo Metropolitan Government's guidelines. We are taking temperatures of both customers and staff, providing alcohol for disinfection, and also ventilating according to the guidelines.

About on the day cafe admission tickets

On the day tickets

If there are open slots on the day, you can make a on the day reservation at the store. Online reservations are available until 17:00 the day before.

OriHime Seat / Reservations are accepted until 5pm the day before

Please make a reservation at least 24 hours prior to the reserved time at the OriHime Seat website.

Others

Please fill out the questionnaire.

We are conducting experiments and research actively in the café, and questionnaires are provided to every customer to improve the service. We believe that this is an important opportunity for us to ask the participants of this open experiment about the possibility of working with and through avatar robots and we want to hear your opinions on what we can improve in the future. We look forward to your cooperation.

Please post your impressions on Social Media.

Please feel free to post your impressions on social media, follow the pilot's accounts, or send us online updates through the site, this will help motivate the pilots and improve the cafe.

Contact Information

Store phone number

03-3527-2136

Business hours

11:00AM ~ 6:00PM
Tele-Barista is availlable on Tue. and Sat. 12PM, 2PM, and 4PM

Business Days

Closed on Thursdays
※We will be open if a national holiday is on a Thursday.

Media Request

Application method

To request an interview, please fill out this form.